Find the Right Shoe That Keeps You Moving All Day
Whether you're on your feet for hours or hitting the trail, we help you walk out with footwear that fits your life—and your feet—perfectly.
Why customers choose us
What makes KEEN Garage stand out
01
Expert Fitting for Difficult Feet
Customers come to KEEN Garage when finding the right fit has proven genuinely hard. The staff invest real time and measurement expertise to resolve sizing challenges that other channels cannot.
“Sonja was not only incredibly helpful during this process but also exhibited the patience of a saint (seriously) while helping me find the right shoe with the right fit.”
02
Rescue From Online Ordering Frustrations
When purchases made through online or central channels go wrong, customers turn to the Palo Alto store for hands-on resolution. Staff physically measure, compare, and source alternatives that online support simply cannot provide.
“If you are anywhere close to Palo Alto deal directly with the Keen Garage versus online.”
03
Footwear for All-Day Demanding Work
Professionals on their feet all day — from hospital workers to campus staff — hire this store to find shoes that are comfortable, durable, and slip-resistant across long shifts. The staff understand occupational demands and match customers accordingly.
“He works at Stanford and he had to walk all day, he is saying that Keen shoes are quite comfortable, sturdy and slip resistant.”
What customers love most
Consistently praised by reviewers
Patient, unhurried staff who stay with you until you find the right fit
“Sonja was not only incredibly helpful during this process but also exhibited the patience of a saint (seriously) while helping me find the right shoe with the right fit.”
Staff who measure feet and explain sizing in detail
“An associate validated that the shoes I had received were indeed bigger than they should have been and measured my feet and explained the measurements to me.”
Deep product knowledge across the shoe range
“She was very knowledgeable about all of the shoes I tried on and Keens as a company.”
Going above and beyond to resolve difficult situations
“Sonja took time to measure the shoes to help confirm that the pair of 6.5's they had in stock in a different color were indeed smaller and true to size. She then held the shoes until I could arrange to be in the area to try them on and buy them.”
Shoes proven comfortable for all-day, on-your-feet work
“He works at Stanford and he had to walk all day, he is saying that Keen shoes are quite comfortable, sturdy and slip resistant.”
Staff who accompany you through the entire shopping experience
“Maya provided an excellent service, she was there from the moment we walked in until we left.”
Attentive service that matches shoes to your specific need on the spot
“Leo took awesome care of me - made the whole experience. They were helpful and patient. I took the shoes for a spin later that day, they were exactly what I needed.”
Named staff members who earn repeat customer loyalty
“The shoes are of good quality, and the service is EXCELLENT! Look for Alex. He is patient and helpful.”
The little things that matter
Beyond expectations
Patient, Unhurried Fitting
Staff take as long as needed to find the right shoe, without rushing customers toward a decision. Whether someone is indecisive about style or working through a tricky sizing situation, the team stays engaged and supportive throughout the entire process.
Hands-On Measurement and Explanation
Associates physically measure customers' feet, walk them through the numbers, and explain what the measurements mean for fit — turning a routine step into a genuinely informative moment that builds confidence in the purchase.
Holding Stock for Customers
When a customer can't make it in immediately, staff will set aside the right pair until they're able to visit — a small logistical gesture that removes pressure and shows genuine investment in getting the customer sorted.
Encouraging Exploration Beyond the First Choice
Rather than stopping at one shoe, staff invite customers to try different styles to compare fit and feel, helping people discover options they might not have considered on their own.
Creative Problem-Solving on the Spot
When an exact colour or style isn't available, staff find imaginative workarounds — such as sourcing coloured laces to help a replacement pair feel closer to what the customer originally wanted.
Advocating for the Customer's Best Outcome
When customers have had frustrating experiences elsewhere, staff step in to validate their concerns, confirm the facts independently, and work to make things right — even when the original issue had nothing to do with the store.
Matching Prices to Reflect Fairness
Staff make an effort to honour pricing that is close to what customers were originally quoted or expecting, ensuring the resolution feels equitable rather than transactional.
Attentive Presence from Entry to Exit
Staff stay with customers throughout the entire visit — from the moment they walk in to the moment they leave — creating a sense of being genuinely looked after rather than simply attended to.
Tips for your first visit
Make the most of your visit
Ask staff for fit help
The team will measure your feet, explain the measurements, and guide you through sizing to make sure you leave with a shoe that truly fits.
Try multiple styles on
Staff actively encourage you to explore different styles during your visit, so you can compare fit and find the right shoe for your needs.
Don't rush the process
Reviewers consistently note that staff are patient and unhurried, so feel free to take your time — even if it means going through several options.
Shop in-store over online
Buying directly at the Palo Alto store lets you get hands-on sizing help and personal service that online ordering simply cannot replicate.
Wear shoes same day
At least one reviewer took their new shoes for a spin the same day and confirmed they were exactly what was needed — so come ready to walk out wearing them.
Browse the display yourself
The store features a revolving shoe display with visible pricing, so you can browse and shortlist styles before a staff member helps you dial in the fit.
More reasons to visit
There's always more to love
A welcoming store atmosphere that feels like stepping into another world
“the feeling like takes you into a different world”
Shoes that hold up over years of daily wear
“I love the style and durability of KEENs in general, but the Targhees are exceptional.”
A clean, well-maintained store with clear pricing and easy browsing
“The location was well maintained and clean... all items were priced.”
Shoes that perform exactly as expected right out of the box
“I took the shoes for a spin later that day, they were exactly what I needed.”
Slip-resistant footwear trusted by professionals on their feet all day
“he had to walk all day, he is saying that Keen shoes are quite comfortable, sturdy and slip resistant.”
Creative problem-solving to get customers as close as possible to what they originally wanted
“she found a pair of colored laces to make the replacement pair closer to the color I had been hoping for.”