Feel at Home While Traveling Through Silicon Valley
When you're far from home and every detail matters, we take care of you — from a warm extra blanket to a timely wake-up call. Our staff makes sure you can focus on what brought you here, while we handle the rest.
Why customers choose us
What makes Crowne Plaza Palo Alto by IHG stand out
01
Staff Who Make You Feel At Home
Guests consistently hire this hotel when they need more than a place to sleep — they want to feel genuinely cared for. The staff anticipates needs, responds quickly, and delivers personal touches that turn a stay into a comfortable, familiar experience.
“It was the kind of service that really helped you feel at home!”
02
Reliable Support For Early Departures
Business and transit travelers hire this hotel when they have tight schedules and cannot afford to miss a flight or meeting. The staff's proactive follow-through — like a second wake-up call to confirm you're awake — gives guests confidence their logistics are handled.
“I had a ridiculously early flight out and asked for a wake-up call - the call was not only on time, but a second call a few minutes later to ensure I was awake was impressive.”
03
Facilities That Go Beyond The Basics
Guests hire this hotel when they want amenities that actually deliver — a deep pool, a real dry sauna, and a proper workout area. These concrete, functional offerings attract guests who prioritize active recovery and physical wellbeing during their stay.
“The pool was excellent and it's so rare you find a deep-end that hits 11ft! The workout area is awesome and who doesn't love a real dry sauna!!!”
What customers love most
Consistently praised by reviewers
Attentive, proactive staff
“It was the kind of service that really helped you feel at home!”
Daily bed-making service
“Everyday the beds were made for us.”
Responsive room changes for guest comfort
“We could smell smoke from another room, and they switched us to another.”
Reliable wake-up call with follow-up check
“The call was not only on time, but a second call a few minutes later to ensure I was awake was impressive.”
Spotlessly clean rooms
“This establishment is absolutely beautiful and the rooms are spotlessly clean.”
Exceptional on-site food
“The food was exceptional as well.”
11-foot deep-end pool
“The pool was excellent and it's so rare you find a deep-end that hits 11ft!”
Real dry sauna and workout area
“The workout area is awesome and who doesn't love a real dry sauna!!!”
The little things that matter
Beyond expectations
Proactive Problem-Solving
When guests encounter an issue — such as detecting smoke from a neighbouring room — staff act quickly and without fuss to relocate them, removing the inconvenience before it can affect the stay.
Daily Bed-Making Service
Housekeeping refreshes rooms every day without guests needing to request it, so returning to a neatly made bed at the end of the day feels like a quiet, reliable comfort.
Responding to In-the-Moment Needs
Staff pay attention to small personal cues — like a guest feeling cold — and respond with practical gestures such as providing an extra blanket, making people feel genuinely looked after rather than just accommodated.
Reliable Wake-Up Calls with a Follow-Up
For guests with early flights, the team not only delivers a wake-up call on time but places a second call shortly after to confirm the guest is up — a small, thoughtful action that takes real pressure off early-morning travel.
Warmth Across Every Staff Interaction
Guests consistently note that every member of staff — not just front-of-house — comes across as friendly and welcoming, creating an atmosphere where people feel at home throughout their entire stay.
Spotlessly Maintained Rooms
Cleanliness is noted as a consistent standard rather than an occasional pleasant surprise, giving guests confidence that care and attention goes into the upkeep of their space.
Exceptional On-Site Food
The quality of the food served at the hotel stands out as a highlight for guests, adding a layer of convenience and enjoyment that means there is no need to venture elsewhere for a satisfying meal.
Distinctive Amenities That Deliver
The hotel offers facilities — including a pool with an 11-foot deep end and a genuine dry sauna — that guests find rare and genuinely enjoyable, giving the property a character that goes beyond standard hotel offerings.
Tips for your first visit
Make the most of your visit
Request extra blankets proactively
The front desk is happy to bring extra blankets to your room, so don't hesitate to ask if you feel cold.
Ask for a wake-up call
Staff will make a follow-up call shortly after your initial wake-up call to make sure you're up in time for early flights.
Take a dip in the pool
The hotel's pool features an 11-foot deep end, which is a genuinely rare find worth making time for during your stay.
Use the fitness amenities
Beyond the workout area, there's a dry sauna on site — a feature guests have called out as a highlight of the property.
Speak up about room issues
If anything seems off with your room — like an unwanted smell — staff will promptly move you to a different one.
Enjoy the on-site dining
The food at the hotel has been noted as exceptional by guests, making it worth trying rather than heading out for meals.
More reasons to visit
There's always more to love
A charming, character-filled property
“It is a little outdated but frankly, that's part of the charm.”