Modernise Hotel Operations Without Slowing Down Your Team
Canary Technologies handles the hard parts of running a hotel — from check-in and fraud prevention to guest messaging and upsells — so your staff can focus on delivering a great guest experience.
Why customers choose us
What makes Canary Technologies stand out
01
Streamline Hotel Operations End-to-End
Hotels hire Canary to consolidate fragmented front-desk workflows — from check-in to upsells to tipping — into a single, easy-to-navigate platform. This reduces manual effort across departments and frees staff to focus on guests rather than administrative tasks.
“From upsells, guest messaging, contactless check-in/check-out, and tipping, Canary streamlines essential tasks with impressive ease.”
02
Reduce Fraud and Protect Revenue
General managers and finance teams hire Canary specifically to close the gap on payment fraud, using digital authorization forms that run comprehensive checks before data enters the PMS. The result is a measurable reduction in fraud cases and meaningful cost savings over time.
“Their digital authorization forms perform comprehensive fraud checks before integration into our PMS, drastically reducing fraud cases. This small investment has saved us significant money over time.”
03
Save Time Across Multiple Properties
Hotel portfolio operators hire Canary to recover time lost to repetitive, cross-departmental tasks that don't scale well across multiple locations. The platform's implementation and support structure is designed to get properties up and running without prolonged disruption.
“Integrating Canary into our hotel portfolio has already saved us infinite time across a number of departments.”
What customers love most
Consistently praised by reviewers
Seamless onboarding process
“the onboarding process was seamless thanks to Olympia Crist, our onboarding representative. She was outstanding—patient, knowledgeable, and ready to answer every question we had.”
Responsive customer support
“From the first call through all implementations and troubleshooting, they have been incredibly responsive, organized and effective.”
Contactless check-in and check-out
“digital registration cards, allowing registration to be sent directly to a tablet. This innovation has made our check-in process faster and, more importantly, safer.”
Digital fraud prevention for card authorizations
“Their digital authorization forms perform comprehensive fraud checks before integration into our PMS, drastically reducing fraud cases. This small investment has saved us significant money over time.”
Time-saving across hotel departments
“Integrating Canary into our hotel portfolio has already saved us infinite time across a number of departments.”
User-friendly interface for all staff levels
“Its user-friendly interface ensures that both new and experienced staff can navigate the system without a steep learning curve.”
Upsells and guest messaging tools
“From upsells, guest messaging, contactless check-in/check-out, and tipping, Canary streamlines essential tasks with impressive ease.”
Knowledgeable and quick-to-respond account representatives
“Exceptional customer service from Gemma Hughes. She was friendly and informative and quick to respond, everything I was looking for!”
The little things that matter
Beyond expectations
Named, accountable onboarding representatives
Rather than handing new customers off to a faceless support queue, Canary assigns dedicated onboarding contacts by name — giving hotels a real person to rely on from day one and making the transition feel personal rather than procedural.
Patient, thorough guidance during setup
Onboarding representatives take the time to walk through every question a team has, however small, ensuring hotels feel genuinely confident in the system before going live rather than left to figure things out on their own.
Responsive support that follows through
Across both implementation and day-to-day troubleshooting, customers consistently note that Canary's team replies quickly and actually resolves issues — a level of follow-through that builds ongoing trust rather than one-time goodwill.
Friendly, human communication from the support team
Support interactions are described as warm and personable, not transactional. Customers come away from conversations feeling heard and well-looked-after, which matters especially in a fast-paced hotel environment.
Organised implementation across multiple properties
For hotel portfolio operators managing several sites at once, Canary coordinates rollouts in a structured, orderly way — reducing the chaos that typically accompanies large-scale software adoption.
A user interface designed for real front-desk conditions
The software is built with both new and experienced staff in mind, keeping the learning curve low so that teams can adopt it quickly without disrupting daily operations during the transition period.
Proactive fraud protection built into the workflow
Digital authorisation forms run fraud checks automatically before data reaches the property management system, quietly protecting hotels from financial risk without requiring staff to take any extra steps.
Transparency for guests around unfamiliar charges
Canary's tipping and payment tools are clear enough that even guests who initially don't recognise a charge can quickly connect it to a specific hotel interaction — reducing confusion and protecting the hotel's reputation in the process.
Tips for your first visit
Make the most of your visit
Expect a smooth onboarding
Canary's onboarding team guides you through every step, so don't hesitate to ask questions — their representatives are known for being patient and knowledgeable throughout the process.
Lean on customer support
Canary's support team is consistently responsive and organized, so reach out early and often when troubleshooting or exploring new features.
Explore all available features
From digital registration cards and contactless check-in to upsells and guest messaging, plan to gradually roll out multiple features to get the full operational benefit.
Use digital auth forms early
Implementing digital authorization forms as soon as possible can significantly reduce fraud cases and protect your property's revenue from day one.
QR tipping is hotel-linked
If you see a charge from Canary on your statement after a hotel stay, it is likely a tip you authorized via a QR code at the property.
Staff adoption is straightforward
Canary's user-friendly interface is designed for both new and experienced staff, so expect a minimal learning curve when rolling it out across your team.
More reasons to visit
There's always more to love
Digital tipping via QR code
“If there's a mystery charge on your card for this company on your CC, you may have tipped via a QR code at a hotel.”
Digital registration cards for faster, safer check-in
“Just 24 hours ago, we implemented digital registration cards, allowing registration to be sent directly to a tablet. This innovation has made our check-in process faster and, more importantly, safer.”
Seamless integration into daily workflows
“What stands out most is how seamlessly it integrates into daily workflows, helping improve both efficiency and the guest experience.”
Built specifically for the hospitality industry
“Canary is an exceptional software solution tailored specifically for the hospitality industry.”
Measurable cost savings over time
“This small investment has saved us significant money over time.”
Scope to expand features across the portfolio
“We are looking into ways to utilize some of Canary's other features in the future!”